shipping, Returns & Refunds Policy — Uno Gel

Last updated: 27.06.2025

📦 Shipping Policy

We at Uno Gel are committed to delivering your nail cosmetic products safely, quickly, and reliably across the EU and surrounding regions. Please take a look at the shipping terms below to understand how and when your order will arrive.

🚚 Where We Ship

We currently ship to the following regions:

  • European Union (EU) countries

  • Switzerland

We are working to expand our shipping zones — please contact us if your country is not listed.

⏱️ Processing Times

  • Orders are typically processed and shipped within 1–3 business days.

  • Orders placed on weekends or holidays will be handled on the next working day.

📦 Shipping Methods & Carriers

All orders are shipped with Track & Trace via reliable couriers (such as PostNL, DHL, or equivalent).

Shipping fees are calculated at checkout based on:

  • Your shipping destination

  • Order weight and size

  • Selected delivery method (where applicable)

💸 Shipping Costs

We strive to keep shipping affordable while ensuring fast and secure delivery.

  • Shipping costs will be clearly shown at checkout before payment.

  • In some cases, free shipping promotions may apply (details will be communicated on our website).

🌍 Customs & Import Duties (Outside EU)

For shipments to the Switzerland, or other non-EU countries:

  • Import duties, taxes, or handling fees may apply upon delivery.

  • These are the responsibility of the customer and vary by country.

We recommend checking with your local customs office before ordering.

📬 Delivery Times

Estimated delivery times (after dispatch):

  • Netherlands: 1–2 business days

  • EU countries: 3–7 business days

  • Switzerland: 5–10 business days

Please note: delivery times are estimates and may vary due to customs, weather, or courier delays.

❗ Shipping Issues

If your order arrives damaged, late, or gets lost in transit:

  • Please email us at info@unogeleurope.com within 7 days of the expected delivery date.

  • We’ll work with you and the carrier to resolve the issue as quickly as possible.

📄 Returns & Refunds Policy — Uno Gel

Last updated: 29.06.2025

At Uno Gel, we strive to deliver high-quality nail cosmetic products you’ll love. If for any reason you're not satisfied with your purchase, please review our return and refund terms below.

🔄 Returns Eligibility

You may request a return within 14 days of receiving your order, in accordance with EU consumer protection law.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in resellable condition, with seals and hygiene protections intact.

Due to the nature of cosmetic products, we cannot accept returns on items that have been opened or used — for health and hygiene reasons (Article 16 of EU Directive 2011/83/EU).

📦 How to Request a Return

  1. Please email us at info@unogeleurope.com with your order number and the reason for your return.

  2. We’ll provide return instructions and the return address.

  3. You are responsible for return shipping costs.

💰 Refunds

Once we receive and inspect your return:

  • We’ll notify you of approval or rejection.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note: Original shipping fees are non-refundable.